I really liked the idea of the split system, and the idea that it could be a lot quieter than a window A/C. I needed the 25' hose kit since I was installing it on a second floor room (~250 sq ft), so I had to order through the distributor instead of Amazon.

It's now installed and it works - cools and heats really well. It's a bit noisier than I thought from the other reviews, but it's a lot quieter than the old window unit it's replacing. We use the room for meditation and yoga - we were hoping for something even quieter, but its internal squirrel cage fan seems a little off balance, and various plastic parts sometimes rattle.

It arrived in three packages - the outside unit, the inside unit, and the hoses. For me the hardest part about installing the outside unit was that I had to put in an outside disconnect box for power, and all the conduit and fittings that required, and a dedicated 15 amp circuit. It took a couple of days and about four trips back to the... Read more

I bought this air conditioner for a 350 SQ FT office, it did very good job cooling it down, it is quiet.

Installation was easy, the included instructions were very brief and hard to understand (that is why it lost a star). I found a couple of videos on youtube that made the installation very easy.

Today was the first time to use the heat pump, no complains.

Great Product! Quick ship. Very quiet unit inside and out. My weather has been relatively cool, thus a real test will come with the heat. My only complaint is the manual and instructions. They are somewhat less than precise, however tech support is great via phone. I am not very handy or experienced and I got it done.